FAQ
diana royal jelly
Product
Will the Pure and Fresh be shipped in refrigerated packaging?
Our Diana Fresh is a fresh royal jelly, which is highly perishable and requires refrigeration to maintain its quality and potency. It is specially packed with ice packs and insulated packaging that maintain a cool, refrigerated temperature for up to 48 hours.
All our orders are dispatched on a next day shipping service.
What is Diana Royal Jelly?
Diana Royal Jelly is a natural supplement known for its health benefits, including supporting vitality and overall well-being. It is created for those looking to optimize their health naturally.
Who can take Diana Royal Jelly?
It is suitable for most individuals, but the use of this product is not recommended without medical advice if you are pregnant or breastfeeding. Individuals who are allergic to bees or bee products should not take this product.
What are the benefits of using Diana Royal Jelly?
Diana Royal Jelly aids in cell production and regeneration, promoting healthy and youthful-looking skin, hair, and nails. It also helps boost metabolism, stimulate blood circulation, and provide a natural source of energy.
How should Diana Royal Jelly be stored?
Capsules & Vials
The product should be stored in its original packaging in a dry place below 25°C, away from light and heat. Natural colour variations may occur.
Pure and Fresh
Must be kept refrigerated.
diana royal jelly
Shipping & Returns
When will my order be shipped?
We dispatch all orders placed before 12pm GMT Monday – Friday. Excluding UK bank holidays.
What is the return policy?
We accept unopened Royal Jelly within 14 working days.
Excluding Pure and Fresh these cannot be returned due to refrigeration requirements.
See our return policy. Please review it for detailed information.
Do you ship internationally?
Yes, we ship worldwide.
Please add product/s to your basket for shipment price.
Worldwide Time Frames:
EU - 3-7 days
Rest of world - 5-14 days
UK Shipping Cost?
All UK orders are dispatched FREE on a tracked Next Working day delivery.
When will my order arrive in the UK?
We dispatch orders same day before 12pm GMT.
All orders are dispatched on a next day service.
diana royal jelly
Ordering
How do I place an order?
You can place an order by selecting the desired product, adding it to your cart, and proceeding to checkout where you will provide your shipping and payment information.
Can I order by telephone?
Sorry! We Currently Cannot Accept Telephone Orders: Please note that telephone orders are not accepted. All orders must be placed through our website to ensure accuracy and security of the transaction.
What payment methods are accepted?
We accept various forms of payment including credit/debit cards and online payment services depending on your location. Please refer to the payment section during checkout for all available options in your country.
Typically We Accept:
Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Apple Pay, Google Pay, Shop Pay.
How will I know my order has been received?
Once your order is placed, you will see an on screen confirmation and receive an order confirmation via email with your order details and a unique order number for your reference.
diana royal jelly
Subscribe and Save
How does the Subscribe and Save program work?
Customers can subscribe to receive regular deliveries of their favourite Diana products at a discounted price. The subscription frequency can be set to the customer's preference, and the payment is automated for convenience.
What are the benefits of subscribing?
Subscribers can save a percentage on each order, enjoy the convenience of automatic deliveries, and have the flexibility to pause or cancel their subscription at any time.
Can I change my subscription frequency or cancel at any time?
Yes, you can manage your subscription settings through your account to change the delivery frequency or cancel your subscription.
Is there a minimum commitment period?
There is no minimum commitment period. You can cancel your subscription at any time without penalty.
What if I need to update my shipping or payment information?
You can update your shipping or payment information at any time through your account settings.